FUEL Gauge™ Support
FUEL Gauge™ is FUEL Mobile's proprietary web-based Electronic Mobility Management (EMM) portal and forms the backbone for our Managed Mobility Services.
The FUEL Gauge Support modules are the two support-oriented components of the EMM portal: Help Desk and Knowledge Base. Our ticket-driven system provides the ability to submit, process and track mobility-related support requests and at the same time can provide information with regards to previous hardware replacements. The built-in knowledge base module can provide customizable client content and functions like a complete cloud-based repository for all mobility-related documents.
Feature functions offered as part of the FUEL Gauge™ Support modules include:
- Help desk ticket tracking
- Embedded warranty processing processes
- Compliance assurance
- Unlimited configurable routing options
- Customizable knowledge base content
- Document repository function
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Help Desk
Log each and every transaction in a single system and have everything needed to make instant decisions regarding ordering of replacement hardware or warranty processing.
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Knowledge Base
Centralized access to customizable support documentation, product information, frequently asked questions, tips & tricks and corporate best practices.
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Document Repository
Waivers, policy documentation and other wireless-related forms can be stored and distributed directly from the FUEL Gauge portal. Various customization options available.
FUEL Mobile
Managed Mobility Services